The Wall Street Journal Reviews

DO NOT SUBSCRIBE! If you want to maintain your sanity. The most unreliable delivery service for print I've ever seen. I had to report so many times it wasn't delivered that they stopped taking my reports online and forced me to call and wait on hold for 20 minutes or more. Then when I cancelled my subscription online out of sheer frustration, their system continued to charge me on my next credit card bill after the cancellation. They refused to issue a credit because "it's not our policy". Their customer service is the worst. Stay away. Other publications are just as good and actually have legitimate customer service policies and practices.

I enjoy the WSJ content and digital articles--- the print delivery is awful. I go weeks at a time without receiving the printed copy with no explanation. I submit "missing delivery" forms to WSJ and nothing is done.

Wall Street Journal makes it extremely difficult
to cancel your subscription. You cannot cancel on line- you have to call their “retention” department. I originally called and after almost an hour of holding, attempting to answer personal questions like my account number (I have no idea what or where that is), getting transferred and ultimately getting hung up on, I called back and was told my account would be canceled. Not surpisingly it was not canceled and I kept getting auto debited. I called back- more delays, more holds. They said they had received my cancellation phone request by the line had been disconnected. At this point if I wanted a refund I would have to continue to hold. I called my ban to address that issue. Stay tuned- let’s see if I can ever sever myself from this tar baby. It is so sad- I actually liked reading the paper

WSJ not does not notify when they've submiitted your account for a new subscription promo, they don't send the digital product so you dont realize you have unknowingly been enrolled in their scam unless you scrutinize and question WSJ charges, and finally, they don't notify when the monthly charge balloons ~900%

MORAL: KEEP OFF THESE CROOKS' RADAR

Some how I signed up to pay $1 for an article and now two years later am getting charged over $40/month. I have no emails about the account, just some junk mail that tells me nothing. And their help center in Manila is not able even transfer to a supervisor. It is a SCAM.

Offering no option to cancel your subscription online, only on an overcrowded callcenter where no one answers. Very low standard and questionable way of trying to trap people in subscriptions.

Agreeing with the other reviews - this is close to fraud and highly questionable business practice in an attempt to trap people in subscriptions. Shameful.

They rely on you not to notice that your monthly charge has gone up from the $5 promotional rate to $38 a month. Most people will cancel once they realize but they make enough off of people who don't. It's deliberately predatory. I went out of my way to pay in order to support journalism, but i've canceled and will never give them a cent again. $360 down the drain before I noticed-they know what they're doing.

If you wan't to cancel subscription then it can't be done online on your customer login where they could have made a button for it, you have to call in by phone. That is only to prevent people to unsubscribe, it's really bad customer service. The newspaper is okay, but the inflexible customer service makes it bad, could be nice to cancel and resubscibe again easily. I have tried several phone numbers they have listed as customer service i europe and they where out of service. This IS a scam.

I noticed a couple charges on my account months after I cancelled my subscription. Apparently my cancellation never went through. To make matters worse the price went from 4 dollars a month to 40 dollars a month! I talked to a woman who was completely unhelpful. Long story short, I'm out 120 bucks! I have been reading the WSJ on and off for almost 20 years with this one experience I can assure you that they lost a customer for good. Would not recommend to anyone. I will gladly take my money elsewhere for the rest of my life.